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Hillcrest Plumbing Privacy Policy

Hillcrest Plumbing and Heating is committed to safeguarding the personally identifiable information that you share with us online. Generally, you can browse our website, https://www.hillcrestplumbing.com (this “Site”), without sharing any personal information. However, if you were to submit a form to request a quote or contact us, you will be asked to voluntarily share your personal information. We may also collect information on how you use this Site, such as pages visited, the frequency and duration of visits, and your source Internet Protocol (“IP”) address.

Please read the following statement to understand how we collect, use, maintain, and disclose your personal information.

When Personal Information is Required

Personal Information like your name, email address and phone number may be requested if you are trying to contact us via our website to request a quote or contact us.

What Information We Collect

Personally Identifiable Information
This is information that may be used to identify you as an individual, such as your e-mail address, name, home or work address, or telephone number. We may collect this information in a number of ways on this Site, including, but not limited to, submitting forms to request a quote or contact us. You will be asked to voluntarily share your personal information. We may also collect such personal information when you message us or exchange emails with us.

Non-Personally Identifiable Information
This is information that does not by itself identify a specific individual. We may collect this information in a number of ways on this Site, including, but not limited to, how you use this Site, such as pages visited, the frequency and duration of visits, and your source IP address.

A cookie is a data file that certain Web sites write to your computer’s hard drive when you visit such sites. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. We may collect information from your web sessions by using cookies, to determine, for example, user traffic patterns, and the effectiveness of our navigational structure.
Most Web site browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie, or to refuse all cookies. You don’t need to have cookies turned on to use/navigate through any part of this Site.

How We Use Your Information

If you choose to provide Hillcrest Plumbing and Heating with your personal information, where appropriate, anyone hired or contracted by Hillcrest Plumbing and Heating could contact you.

We use the personal information collected during the use of this Site to personalize web content where applicable.

We may also use your information to send you direct marketing information or contact you for market research.

We may periodically send email for sales, marketing, and administrative purposes.

We will periodically send you email when you are subscribed to our customer notification list for latest updates of our corporate and product news, and/or any other subscription list(s).

We may disclose information about our users when we believe, in good faith, that the disclosure is required by law.


The Hillcrest Plumbing and Heating website uses Google remarketing or similar audiences feature. This means:

  • The Site is using remarketing or similar audiences to advertise online.
  • The Site is using third-party vendors, including Google, to show our ads on sites across the Internet.
  • The Site is using third-party vendors, including Google, and uses cookies to serve ads based on someone’s past visits to our website.

For information on how you can opt out of Google’s use of cookies, visit Google’s Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Sharing Your Information
We may share your web usage reports with certain vendors that provide complimentary services, but in such cases, your personal information will remain anonymous.
We do not disclose, sell, exchange, nor trade your personally identifiable information to commercial mailing lists.

Maintaining Your Information
We take information security issues seriously. Consequently, any personally identifiable information is stored and protected on servers with adequate security measures.
We will cease all communication and use of personally identifiable information upon your request.

Links To Other Sites
This Site contains links to other Web sites. Please be aware that Hillcrest Plumbing and Heating is not responsible for the privacy practices of other sites. We encourage our users to be aware that when they leave this Site to read the privacy policies of each and every Web site that collects personal identifiable information.
This Privacy Policy applies solely to information collected by this Site.

Changes To This Statement
If there are changes or additions to the terms of this Privacy Policy, we will post those changes here prior to implementing the change. Hillcrest Plumbing and Heating encourages you to periodically review this Privacy Policy so you are informed on how your information is being protected and used.
If there are material changes to this Privacy Policy, Hillcrest Plumbing and Heating will notify the users of such changes using the personally identifiable information collected on this Site.
If you are interested in learning more, please contact us.

A Notice to Our Customers – COVID-19 Update

As the COVID-19 situation continues to develop, Hillcrest Plumbing & Heating remains committed to serving the communities of the Lower Mainland. Based on recommendations from provincial and federal health authorities, we have made some changes to the way we provide service during onsite calls and at our retail store to ensure the health of our customers, technicians, and the communities they live in.

Updates to our business hours and level of service will continue to be provided through our website and social media accounts, and our 24-hour emergency hotline can be called for urgent plumbing and heating repairs at (604) 879-1415.

For more information, please click the button below to visit our dedicated COVID-19 update page.